Hygiene and cleanliness

How airlines and hotels are keeping business travellers safe during COVID-19

In the absence of a unified set of hygiene safety standards agreed by governments globally, many hotels and airlines are leading the way in implementing their own cleanliness procedures, many in collaboration with hygiene experts,  to enable essential travel following COVID-19.

To help you travel again with confidence, we’ve collated a list outlining the steps many of our key partners are taking to keep you safe and well throughout your journey.

Please note that the below is an overview of safety standards at the time of writing (22 July 2020) – this is a rapidly evolving topic as airlines and hoteliers continuously update their approach to safety.

General travel tips

Always follow your country’s official government travel advice, both before booking and regularly until the day you travel.

To support you with your travel preparations, we’ve also created a checklist for safe business travel and a handy one-pager to share with your travellers.

New airline safety and hygiene procedures

Air Canada’s new CleanCare+ biosecurity programme is designed to protect customers and employees. These include health screening questions and pre-flight infrared temperature checks, and disinfection of frequently touched areas such as check-in counters and kiosks.

Air France has introduced strict hygiene and cleaning procedures, including mandatory face masks on all aircraft. Like many other airlines, its planes are equipped with High Efficiency Particulate Air (HEPA) filters which eliminate more than 99.97% of bacteria and viruses.

American Airlines is working with Vanderbilt University Medical Center to enhance its health and cleaning procedures. Its new Clean Commitment includes plexiglass shields, touchless check-in, hand sanitising stations, face coverings, and more.

Austrian Airlines has introduced health checks and an optional COVID-19 test, along with plexiglass shields, mandatory face coverings, new check-in and boarding procedures and HEPA in-air filtration.

British Airways’ new measures include mandatory face masks, touchless journeys, a personal protection pack with antibacterial wipes and hand sanitiser gel, and more.

Delta and its partner airlines have introduced capped aircraft seating and mandatory face coverings among other measures to protect both passengers and employees.

Emiratesnew safety and hygiene standards include thermal scanning at check-in and a complimentary travel hygiene kit containing gloves, a face mask, antibacterial wipes and a hand sanitizer.

Kenya Airways has announced passenger temperature checks at check-in, mandatory face coverings at all times, regular in-depth cleaning, and much more.

KLM’s health protection measures include all planes being thoroughly cleaned and disinfected, HEPA in-air filtration, temperature checks to some destinations, and face masks for everyone aged 10+.

Lufthansa’s protection measures include contactless boarding, HEPA in-air filtration, disinfectant wipes for cleaning the surfaces in and around your seat, and mandatory face masks.

Qatar Airways now requires passengers to wear face masks at all times, and distributes face shields at the airport, in addition to many other safety measures.

Swiss now allows you to print your own baggage tag at home and offers Self Bag Drop in some airports. Other safety measures include compulsory face coverings, HEPA in-air filtration, and new in-flight service arrangements.

United Airlines’ new CleanPlus℠ commitment includes teaming up with Clorox to upgrade its cleaning and disinfection procedures, and rolling out Clorox products onboard its aircraft and across US airports.

Virgin Atlantic has introduced new aircraft cleaning standards and offers HEPA in-air filtration among other measures to keep passengers and employees safe.

Hotel safety and protection measures

Accor Hotels’ new ALLSAFE cleanliness and protection programme includes stringent new hygiene standards and hospital grade cleaning products.

Clayton and Maldron Hotels’ Keep Safe Programme introduces advanced sanitisation procedures, rigorous health and safety employee training, contactless check-in and out, ‘click and collect’ dining service and much more.

GLH, which includes Amba, Guoman, Hard Rock, Thistle and Thistle Express hotels, offers heightened professional cleaning standards, new contactless services and distancing measures – including for business meetings.

Hilton has partnered with Reckitt Benckiser, makers of Lysol & Dettol products, to deliver an even cleaner stay for guests through its new CleanStay programme.

IHG’s new global Clean Promise includes using new science-led protocols and service measures in partnership with Cleveland Clinic, Ecolab and Diversey.

Jurys Inn and Leonardo Hotels share a new Stay Safe, Stay Happy programme which includes heightened standards across hygiene, physical distancing, cashless operations, meals and drinks, and employee training to official standards.

Macdonald Hotels and Resorts offer fully trained staff and enhanced cleaning and housekeeping procedures in collaboration with Shield Safety Group, ECOLAB and The National Laundry Group.

Marriott’s Commitment to Clean brings together experts in food and water safety, hygiene and infection prevention, and hotel operations, to redefine cleaning and safety standards through its new Cleanliness Council.

Native has introduced a range of new measures, including keeping in touch with guests through WhatsApp, online payments and fully contactless check-in.

NH Hotel Group has announced a comprehensive roadmap for keeping guests and employees safe, based on 10 mandatory pillars for enhanced health and safety protocols.

Premier Inn’s enhanced hygiene promise, CleanProtect, includes a new rigorous, daily cleaning regime across its hotels, developed with global cleaning and hygiene product supplier Diversey.

Quality Inn is part of Choice Hotel’s new Commitment to Clean, which introduces heightened cleaning protocols for high-traffic, high-touch areas using guidance from the World Health Organisation, European Centre for Disease Prevention and Control, and national health services.

Roomzzz Aparthotels has briefed all employees on local health authority and Public Health England guidelines and developed an extensive internal coronavirus contingency plan including daily review meetings.

Staycity ApartHotelsnew measures include sealing your room until you enter with a special door sticker and using “Just Sanitised” labels across its rooms and apartments.

Travelodge has created TravelodgeProtect+, a cleaning and distancing programme developed by a dedicated cross-functional hygiene strategy team, designed to keep guests and teams safe in line with government guidance.

Wyndham Hotels and Resorts have elevated their health and safety protocols, including in partnership with disinfectant-supplier ECOLAB and by appointing ‘Hygiene Heroes’ in its hotels.

For more information on cleanliness and hygiene standards, take a look at the comprehensive Travel and Meeting Standards task force (TAMS) new Standards of Safety in Business Travel document.