Bookings & changes

Bookings & changes

The world is still adjusting to the COVID-19 outbreak and the impact it is having on our society. So far Key Travel has helped more than 15,000 travellers to urgently get home, or to cancel or change their bookings. We are very grateful for your understanding while we work around the clock to respond to each enquiry.

These guidelines and frequently asked questions are designed to help answer your questions and contact our teams effectively. You will find more information on airline policies here.

How we are handling refunds and a useful airline refund guide

Read more about how Key Travel is handling airline refunds here.
We’ve also created a useful Key Travel Refund Guide, detailing the three different approaches most airlines are taking and what this means for your refunds.

Booking, amending or cancelling your travel

Please follow the below links for country specific FAQs

UK Visit the UK page
USA  Visit the US page
Canada Visit the Canada page
Europe & Africa Visit the French, Swiss and Brussels page

Visit the Netherlands page