Bookings & changes
The world is still adjusting to the COVID-19 outbreak and the impact it is having on our society. So far Key Travel has helped more than 15,000 travellers to urgently get home, or to cancel or change their bookings. We are very grateful for your understanding while we work around the clock to respond to each enquiry.
These guidelines and frequently asked questions are designed to help answer your questions and contact our teams effectively. You will find more information on airline policies here.
How we are handling refunds and a useful airline refund guide
Read more about how Key Travel is handling airline refunds here.
We’ve also created a useful Key Travel Refund Guide, detailing the three different approaches most airlines are taking and what this means for your refunds.
Booking, amending or cancelling your travel
Please follow the below links for country specific FAQs
| UK | Visit the UK page |
| USA | Visit the US page |
| Canada | Visit the Canada page |
| Europe & Africa | Visit the French, Swiss and Brussels page
Other regions coming soon |