Airline policies

Airline policies

As airline travel advice and policies are changing rapidly, we’ve listed links to specific airline COVID-19 advice pages below.

The International Air Transport Association (IATA) database provides country specific updates. In addition, others like the Air Charter Service publish the latest travel restrictions by country.

Please note that there can be minor variations between these advice pages and airline trade policies. Ask your business travel consultant to advise you when you amend or cancel your trip.

Some airlines also have additional travel requirements to protect traveller and crew safety. Please check the relevant airline website to ensure you have any additional documentation or protective equipment required at check-in. Failure to produce this will result in boarding the aircraft being denied.

With global airline capacity reduced many airports are consolidating terminals from which flights are operating. Please check the departure information for your flight with your operating carrier or the airport website prior to departure to see if this impacts your travel. We also recommend arriving at the airport earlier than usual to ensure a smooth experience.

How we are handling refunds and a useful airline refund guide

Read more about how Key Travel is handling airline refunds here.
We’ve also created a useful Key Travel Refund Guide, detailing the three different approaches most airlines are taking and what this means for your refunds.

Airline

Related airline page

Air France COVID-19 pages
American Airlines COVID-19 pages
Air Canada COVID-19 pages
Austrian COVID-19 pages
British Airways COVID-19 pages
Brussels Airlines COVID-19 pages
Cathay Pacific COVID-19 pages
Delta COVID-19 pages
easyJet COVID-19 pages
Emirates COVID-19 pages
Etihad COVID-19 pages
Ethiopian Airlines COVID-19 pages
Finnair COVID-19 pages
Iberia COVID-19 pages
Kenya Airways COVID-19 pages
KLM COVID-19 pages
Lufthansa COVID-19 pages
Qatar COVID-19 pages
RwandAir COVID-19 pages
SAA COVID-19 pages
SAS COVID-19 pages
Southwest COVID-19 pages
Singapore Airlines COVID-19 pages
Swiss COVID-19 pages
TAP Air Portugal COVID-19 pages
Turkish Airlines COVID-19 pages
United Airlines COVID-19 pages
Virgin Atlantic COVID-19 pages
West Jet COVID-19 pages